Privacy Policy
Table of Contents
1. Introduction
Welcome to Never Out. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. This policy is designed to comply with the Brazilian General Data Protection Law (LGPD) and other international data protection standards.
2. Information We Collect
We collect information that you voluntarily provide to us when you register for the App, express an interest in obtaining information about us, or otherwise contact us. This includes:
- Personal Information: Name, email address, password, and profile picture.
- Baby Data: Name, date of birth, gender, weight, height, feeding logs, sleep logs, and diaper changes.
- Media: Photos uploaded for AI analysis (e.g., nursery safety scans, food plate scans). Note: Photos are processed securely and are not used to train our models without explicit consent.
- Automatically Collected Data: Device information, IP address, app usage statistics, and diagnostic data.
3. How We Use Your Information
We use personal information collected via our App for a variety of business purposes described below:
- To facilitate account creation and logon process.
- To provide you with the services, such as tracking routines and generating AI insights.
- To send you administrative information, such as updates, security alerts, and support messages.
- To improve our App and user experience through anonymized analytics.
4. Data Sharing and Disclosure
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with:
- Service Providers: Cloud hosting providers (e.g., AWS, Supabase) and analytics tools.
- Legal Obligations: When required by law, subpoena, or similar legal process.
We do not sell your personal data or your baby's data to third parties.
5. Data Security and Retention
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.
6. Your Rights (LGPD)
Under the Brazilian General Data Protection Law (LGPD), you have specific rights regarding your personal data:
- Confirmation of the existence of data processing.
- Access to your data.
- Correction of incomplete, inaccurate, or outdated data.
- Anonymization, blocking, or deletion of unnecessary or excessive data.
- Data portability to another service provider.
- Deletion of personal data processed with your consent.
- Revocation of consent.
To exercise these rights, please contact us using the information provided below.
7. Children's Privacy
Our App is designed for parents and guardians. We do not knowingly collect personal information directly from children under 13. All data regarding children is inputted by the parent or legal guardian who holds the account.
8. Contact Us
If you have questions or comments about this policy, you may email our Data Protection Officer at:
privacy@neverout.app